WS INNOVATION Support

Privacy notice

Customer support portal · WS Innovation Co., Ltd. · updated 9 October 2026

What we keep

Data	Why
Name, e-mail, phone, position, the company you work for	To sign you in and to come back to you about what you report — your e-mail is your username
What you report, the replies, and any files you attach	To fix the problem, and as a record of what was agreed
Sign-in times and IP addresses, successful or not	To stop password guessing and to be able to see afterwards who did what
Your password	Stored only as a value that cannot be turned back (a hash). We cannot know your password and will never ask you for it by phone or e-mail.

Who can see it

Colleagues at your own company who are registered here see all of your company's reports, including yours — so that someone can follow a report up while you are away. Please do not include anything internal you would not want them to read.
The WS Innovation support team.
No other customer can see anything of yours, in any circumstance.
We do not sell, trade or pass your data to anyone else, apart from the e-mail provider (Google Workspace) used to send you notifications.

How long

Reports and attachments are kept for as long as we support you, because they are the history of the system we built. Sign-in records are kept only as long as they are useful for security.

Your rights

You may ask to see your data, to have it corrected, to have its use suspended, or to withdraw your consent. Withdrawing consent means you can no longer use this portal; it does not affect your support contract — report problems by phone or e-mail as before.

Contact

WS Innovation Co., Ltd. · 56/215 Moo 2, Bangpleeyai, Bangplee, Samutprakarn 10540
Through your usual contact at WS Innovation, or the contact form on our website.

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